Terms & Conditions

To secure your place in a course or workshop we require full payment at the time of booking.

Cancellation & Refund Policy

Please choose your course dates carefully!

As we do not offer refunds, if you change your mind after you have made your booking or you are unable to attend, you may transfer your booking to a friend. This must be done before the course starts and we must be advised of this change. Once the course has begun there are no transfers.

If there is a waitlist and we can offer your spot to another student before the term commences, we will hold your payment for later in the year.

Class purchases cannot be transferred to another day, time or term.

We do not offer make up classes if you are unable to attend your regular weekly class.

Gift vouchers can not be refunded.

A minimum of five people is required to run courses. Urban Clay reserves the right to cancel a class if the minimum number of bookings are not reached. You will be notified at least one week prior to the class if cancellation is deemed necessary and a full refund will be provided.

Covid 19 Update

The health & safety of our staff & students is important to us. We follow all government regulations & therefore require students to be fully vaccinated & QR code into the studio.